Dowley Turner Real Estate

Dowley Turner Real Estate have now been operating for over a year very successfully with the assistance of RCS.

As a new start-up company we approached them to install and configure our IT requirements, an ex-colleague of ours from a major property company had joined them so we were already confident we had made the right choice.

They took on management with all of our technology contractors and ensured everyone new exactly what to do when. Our move into our new office was made simple

They have a seamless helpdesk who remotely fix any problems we encounter, and they always attend site asap to resolve more complicated issues.

We are delighted with the service they offer and would not hesitate in recommending them.

City and Hackney Mind

City and Hackney Mind (C&H Mind) is the largest voluntary sector mental health service provider in the London borough of Hackney and currently provide a range of services including an Employment Service; a Counselling and Psychotherapy service; an Advice and Advocacy service. Our mission is to advance the views, needs and ambitions of people with mental health problems and to challenge discrimination and promote inclusion. We believe that people experiencing mental health difficulties have the right to full and valued lives within society and our overall aim is to enable people with mental health needs to live as independent and full lives as possible without fear of discrimination. All our work centres around our values of autonomy, equality, knowledge, participation and respect.

The nature of our services and the demands placed on them make it imperative that our IT and technological services run smoothly and efficiently. RCS has been key in ensuring that this is the case.

Our partnership with RCS started in 2006 and has progressed from the establishment and maintenance of an effective IT solution for the organisation to the use of technology to drive the organisation forwards in the pursuit of its goals. They have been an effective sounding board for new ideas and have been quick to introduce cost effective innovations in technology as they affect our operations. We have undergone two system renewals and established a Wifi network in the course of our work with them.

I have no hesitation in recommending their services.

Hackney Co-operative Development

Hackney Co-operative Developments CIC (HCD) is a local community economic development organisation with a membership open for all those who subscribe to its co-operative goals and values. Established in 1982 as a not-for-profit, community benefit company HCD has specialised in business support, customised training, premises provision and creating suitable environments for small businesses, community groups and voluntary organisations in Hackney. Its priority target groups are black and ethnic minority individuals and organisations, female entrepreneurs, youth, co-operatives, and green and ethical businesses.

We chose RCS hosted service initially purely based on our finances and after using a remote server for 4 years previously we felt a cloud solution was better for the organisation.

From start (survey) to finish (full IT up and running) I have found their service to be extremely good. On the actual day of the installation, everything went very smoothly and I received calls on that day and subsequent days just to check that all was okay. Slight modifications were made over the coming days just to ensure that we worked in the most efficient manner and I can honestly say we had no major problems at all.

On an ongoing basis, I had found the helpdesk to be very good – obviously you get your favourite operatives over a period of time – but again, everyone has always managed to fix the problems that I have encountered remotely thereby not necessitating any unnecessary callout fees for on-site attendance. Issues are almost always resolved whilst you are on the phone and if not, an email is sent to you indicating that you have an outstanding incident and it is generally rectified within either a morning or an afternoon depending on when the problem is raised.

I have no hesitation in recommending RCS – they provide a very good service at a reasonable price and are a pleasure to deal with.

REDR UK

Since I started at disaster relief charity RedR, over three years ago, I have worked closely with RCS to manage RedR’s IT systems. The broad range of their teams’ in depth technical knowledge and expertise has been a real advantage to RedR. Their rapid response times, their willingness to help and ‘go the extra mile’ has brought real added value to our business relationship and benefited RedR’s programmes both here in the UK and overseas. Over the last three years our IT systems have operated well with minimal down time and I have no hesitation in recommending RCS to other organisations.

As a matter of professional courtesy, please do not contact any of the above individuals without prior agreement from RCS London.